Deskjet printer scanning issues?

0 votes
asked Jul 11, 2014 in 2D Scanning by steve (120 points)
I scanned a lot of pages last week and when I say a lot means a lot over 5000.
This set is pretty new and in warranty.
So this week, whenever my assistant tries to scan some documents , it just comes out and sends a blank paper, a blank Image file to our other computer. I could hardly see any texts, we tried pressing the lid harder but it was still the same result. Did my assistant spill something on the back of the printer? Well, how would you know? But I would like to know what you know.
Thank you.

1 Answer

0 votes
answered Jul 23, 2014 by Super_Admin (8,660 points)
You need to clean the glass with some kind of printer friendly liquid. Open it up. If you don't know how to do it, I suggest you better take it to a repair centre, you mentioned that it might still be in warranty ask them to clean the glass or if possible replace it. Do it ASAP.

Sincerely,
Super_Admin
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